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Part Time TAMS Telephone Interviewer at Advanced Behavioral Health, Inc. POSITION SUMMARY:.  . The telephone interviewer conducts activities associated with the collection of data from caregivers. receiving various services, such as MST. This position will represent ABH® and its services in a. positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.  Bilingual skills (Spanish/English) required;.  . DUTIES AND RESPONSIBILITIES:.  . Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;. Conduct surveys in accordance with preferred interviewing practices;. Completion of surveys on-line or manual entry of data after the measure is administered;. Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;. Generate reports as required;. Staff the toll-free TAM dedicated phone line;. Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;. Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;. Performs other tasks/responsibilities as required to support the business operations.. EDUCATION AND EXPERIENCE REQUIREMENTS:. Associate’s Degree required;. 1 year customer service/administrative work experience required;. Attends annual Conflict of Interest training.. KNOWLEDGE/SKILLS/ABILITIES:. Excellent organizational skills;. Bilingual skills (Spanish/English) required;. Strong attention to detail; ability to work on multiple tasks and meet deadlines;. Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;. Strong written and verbal communication skills required.. Company Location: United States.