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Dutch Speaking Customer Service for Telecommunications Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives to work in Greece for a leading telecommunications company. This role is perfect for individuals who are passionate about technology, enjoy engaging with customers, and are looking for a unique experience abroad. In this position, you will assist clients in Dutch, addressing their telecommunications inquiries and providing top-notch support.. Key Responsibilities. . Handle customer inquiries about telecommunications products, services, and promotions through phone, email, and live chat in Dutch.. . Assist customers with account management, billing questions, and service configurations.. . Resolve customer complaints and technical issues efficiently, ensuring a positive experience.. . Document all interactions accurately in the CRM system for tracking and analysis.. . Collaborate with team members to stay updated on new products and ensure service excellence.. . Provide feedback to the management team to improve customer service processes and policies.. . . Fluency in Dutch (both written and spoken) is required; knowledge of English is beneficial.. . Previous experience in customer service, particularly in the telecommunications sector, is preferred.. . Strong communication and interpersonal skills, emphasizing a customer-first approach.. . Ability to effectively troubleshoot and resolve issues in a timely manner.. . Strong organizational skills with the capacity to manage multiple inquiries concurrently.. . Familiarity with CRM systems and customer service software.. . Willingness to relocate to Greece and work flexible hours, including weekends and holidays as needed.. . Company Location: Bulgaria.