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Associate Account Manager at Black Spectacles. About Black Spectacles . At Black Spectacles, we’re the leader in our space — with the strongest brand, a thriving business, and an incredible opportunity for growth. As an entrepreneurial company, we have ambitious plans to support the architecture community and foster a collaborative environment where creativity and professionalism thrive. . We know that success in any sales role depends on the right support, resources, and brand recognition—and at Black Spectacles, you’ll have all three.. We’re seeking a . proactive, detail-oriented Associate Account Manager . to help nurture and grow our existing customer relationships. In this role, you'll support the Account Manager in delivering an exceptional client experience, assisting with day-to-day tasks, and contributing to customer success.. At Black Spectacles, you’ll benefit from:. . A team that lives and celebrates our values daily. . Regular opportunities to see and feel the impact of your work. . A fully remote work environment, complemented by semi-annual company trips to build connections. . Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact on the profession, and by Inc Magazine as one of the fastest-growing companies in the country.. Our Ideal Teammate. We’re looking for someone who:. . Is passionate about architecture and making a meaningful impact on the architecture and design community. . Takes ownership and accountability for their work. . Shares ideas and takes calculated risks in a supportive environment. . Takes a world-class approach to their responsibilities and values collaboration. . At Black Spectacles, we live our values through excellence, innovation, and taking care of our people.. Role overview . As Associate Account Manager, you'll support the management of a portfolio of existing customers by assisting with relationship-building, client communications, and day-to-day account operations. . This role plays a key part in delivering a world-class client experience and ensuring long-term customer satisfaction and retention. It offers the opportunity to grow your account management skills while directly contributing to the success of our clients and our business.. We offer a competitive base salary ranging from $50,000 to $65,000, commensurate with experience and qualifications. . To thrive in this role, you’ll exemplify behaviors aligned with our mission and values: excellence, collaboration, innovation, commitment, accountability, and ownership. You should bring a passion for learning and growth, work effectively within a team, and actively contribute to a results-driven, innovative culture. Responsibilities . . Support the Account Manager in maintaining and strengthening relationships with existing B2B customers. . Assist with onboarding, renewal coordination, and ongoing client communication. . Monitor account health by tracking customer usage and engagement. . Prepare and send reports, follow-up emails, and other client-facing documentation. . Maintain accurate and up-to-date client records in HubSpot. . Coordinate internal resources to support client needs and follow through on action items. . Contribute to initiatives that improve the customer experience and team efficiency. . . Bachelor’s degree in Business, Marketing, Communications, or a related field. . 1-2 years experience in a customer-facing or administrative role — internships or related work are a plus. . A background in inside sales is preferred but not required. . Strong communication and organizational skills with a client-first mindset. . Familiarity with CRM platforms (HubSpot experience is a plus). . Eagerness to learn, take initiative, and grow within a team. . Demonstrates integrity, professionalism, and strong interpersonal skills to build trust, encourage collaboration, and support a positive team culture. . Occasional travel to meet with clients, attend industry events, and join in-person team gatherings. . Company Location: United States.