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Virtual Assistant - Healthcare at Winning Assistants. Job Title: Virtual Assistant – Healthcare (Physical Therapy Practice). Job Code: . ZPT. Position Type: . Part-Time. Work Hours: . 8:00 AM - 12:00 PM CST. Work Days: . Monday–Friday. Salary: . $5–$6 per hour (depending on experience). Workplace: . Remote. Preferred Candidate Location: . Philippines. Our Client is a growing U.S.-based physical therapy practice seeking a highly organized, patient-focused, and proactive Virtual Assistant to become the dependable right hand of a busy practice owner.. This is not just an admin role — you will function as the practice’s remote front desk receptionist, appointment setter, customer service representative, administrative assistant, and billing support specialist.. Your work will directly impact patient experience, scheduling efficiency, billing turnaround, and overall business growth.. There is strong potential for increased hours and long-term growth within 6–12 months for the right candidate.. Scope of Work & Responsibilities. Primary Role Focus. Appointment Setter. Primary responsibility includes scheduling discovery calls and managing the appointment calendar.. Customer Service Representative. Handles all patient-facing communications and callback management.. Front Desk Receptionist + Admin Assistant + Billing Support. Acts as the first point of contact for patients and supports back-end administrative and billing processes.. Top 3 Priorities. 1. Intake Calls & Patient Intake Management. Answer incoming calls in a professional, warm, and confident manner. Conduct intake calls and gather patient information accurately. Input patient information into PT Everywhere (EHR/CRM). Schedule discovery calls for the owner. Maintain a maximum 1-hour callback time. 2. Patient Communication & Scheduling. Manage appointment scheduling and confirmations. Handle callback requests promptly. Ensure booking window stays within 3–4 weeks. Deliver required documentation to patients. Provide excellent patient-facing service at all times. 3. Billing & Documentation. Generate and send super bills. Process billing documentation accurately. Maintain 24-hour billing turnaround time. Assist with insurance verification for new patients. Secondary Responsibilities. Lead follow-up and outreach (dormant/inactive patients). Support light marketing tasks: Bi-weekly newsletters, Flyer creation, & Canva-based design work. General administrative support as needed. Systems & Tools Used. EHR/CRM: PT Everywhere. Phone System: Quo (VoIP). Design Tool: Canva or similar. Ideal Candidate Profile. We are looking for someone who is dependable, organized, and truly understands healthcare operations.. Healthcare background preferred, especially:. Physical therapy experience. Medical billing experience. Healthcare administration. You should be:. Strong in patient-facing communication with a professional and friendly tone. Confident handling intake calls, scheduling, and callbacks. Experienced with EHR systems (PT Everywhere preferred; similar systems acceptable). Detail-oriented and highly organized, especially with billing and documentation. Proactive and able to work independently without constant supervision. Reliable and consistent with follow-through. Comfortable supporting light marketing tasks (newsletters, Canva design). Patient-focused with strong healthcare customer service standards. Capable of acting as a trusted right hand to a busy practice owner. Performance Expectations (First 90 Days). 1-hour maximum callback time. 3–4 week scheduling window maintained. 24-hour billing turnaround. Accurate documentation and minimal errors. Experience Requirements. Medical education/degree: Not required but strongly preferred. Previous Virtual Assistant experience: Preferred. Medical license (Doctor, Nurse, PT, etc.): Preferred but not required. Healthcare or medical billing experience: Strongly preferred. Basic requirements. Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Must be available for video meetings with your camera on (when needed). Technical requirements. Device: . Reliable laptop or desktop computer.. Internet:. High-speed connection (minimum 10 Mbps).. Audio: . Noise-canceling headset.. Video:. Webcam for virtual meetings.. Workspace: . Quiet, professional environment.. Company Location: Philippines.