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German Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a German Speaking Customer Service Agent to join a growing team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals fluent in German who are looking to develop their career in customer service within a supportive and dynamic environment.. Responsibilities. . Provide excellent customer service to German-speaking customers via phone, email, and chat.. . Handle inquiries related to products, orders, returns, and general support efficiently and professionally.. . Resolve customer issues and complaints with a focus on customer satisfaction.. . Maintain accurate records of customer interactions and update the CRM database.. . Stay knowledgeable about company products and services to provide accurate information.. . Collaborate with internal teams to enhance the overall customer experience.. . Participate in ongoing training to improve service skills and product knowledge.. . . Fluency in German and English, both written and spoken.. . Previous experience in customer service, preferably in a similar industry.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and a customer-focused approach.. . Proficiency in using customer service software and Microsoft Office applications.. . Detail-oriented with strong organizational skills.. . Willingness to relocate to Sofia, with relocation expenses fully covered by the company.. . Company Location: Bulgaria.