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ServiceNow Administrator at Systems Engineering Solutions Corporation. Years of Experience:. . 5 years of experience. Education Requirements:.  Bachelor’s degree in IT, Computer Science, or related discipline. Program Description:. . The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.. Position Description:. . This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs. .  . Responsibilities:. ·       . Responsible for configuring, implementing, and maintaining the ServiceNow platform to support Tier 1–3 services. . ·       . Developing custom applications, automating processes, maintaining documentation, and providing training and support to users. . Identify opportunities for process improvement, ensure system integrity, and serve as a SME on ServiceNow sustainment and best practices.. Required Skills: . ·       . Bachelor’s degree in IT, Computer Science, or related discipline . ·       . Public trust security clearance. ·       . Preferred Skills. ·       . ServiceNow Certified Implementation Specialist – ITSM and ServiceNow Certified Application Developer preferred. Soft Skills:.  . ·       . Organizational Skills:. Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.. ·       . Team Work:. Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. . ·       . Communications:. Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.. ·       . Quantitative Management:. Ability to determine process measures and track to determine process effectiveness and efficiency. . ·       . Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. . ·       . Results oriented. : Able to drive things forward regardless of personal interest in the task.. Company Location: United States.