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Icelandic Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to announce the opening for an Icelandic Speaking Support Agent within our Online Travel Agency department. In this vital role, you will assist our customers in navigating travel bookings, answering inquiries, and providing exceptional support throughout their travel planning journey. Your proficiency in Icelandic will be crucial for effectively communicating with our diverse clientele and ensuring a seamless and positive experience. If you have a passion for travel and customer service, we would love to see you apply!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Icelandic regarding travel bookings and services.. . Assist users with booking flights, accommodations, and travel packages.. . Provide guidance on travel policies, itineraries, and destination information.. . Document customer interactions accurately for quality assurance and feedback purposes.. . Collaborate with travel suppliers and internal teams to resolve issues and enhance customer satisfaction.. . Stay informed about travel trends, regulations, and promotions to assist customers effectively.. . Encourage a positive and engaging atmosphere among customers while helping them plan their travels.. . . Fluency in Icelandic and English, both written and spoken, is required.. . Experience in customer support, preferably in the travel industry, is a plus.. . Exceptional communication skills with a strong customer-oriented approach.. . Ability to handle multiple inquiries efficiently in a fast-paced environment.. . Familiarity with customer service software and online booking systems is advantageous.. . A genuine passion for travel and helping others plan their trips.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Spain.