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Junior Software Developer (SAMpeople) at Arbor Education. Location:. Remote. Salary:. £35,000 - £45,000. About us. At Arbor, we’re on a mission to transform the way schools work for the better. . Central to this mission is equipping Schools with the technology and support to address any challenges they may face, so expanding our product suite and enhancing our customer offering has become an essential priority.. One of these many products is SAMpeople, a cloud based software platform for schools to give them a one-stop shop for their people management.. SAMpeople are Education people specialists; we have a team of leaders who have all worked in education for many years and understand the business challenges that schools and MATs have to deal with day in and day out. . At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. . About the role. Our development team works collaboratively to build and maintain our customer-facing SaaS systems. We operate in an Agile environment where developers are involved in the full lifecycle of a project - from initial architectural decisions and writing clean code to troubleshooting and deployment. It is a supportive environment where we work together during sprint ceremonies to align on goals, share technical knowledge, and ensure we are delivering stable, scalable solutions to our users.. We are looking for a hard-working and ambitious Junior Software Developer to join our Development team and write and implement clean code, as well as support on escalated support requests that require debugging. The remit and focus of the role is to work closely with the rest of the Development and Support teams to implement improvements to our products, as well as resolve challenging customer issues. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a fast learner and a good team player, this is the role for you.. Core responsibilities. Handle incoming technical support requests that have been escalated from the 1st line support team.. Verify issues are a technical problem that require either code or data fix. Create work items on DevOps and managing tasks against them. Debug code and databases to identify customer issues. Implement code or database fixes to solve issues. Escalation to the development team as necessary. Respond to the 1st line support team when an issue has either been resolved or escalated. Continuously improve knowledge and understanding across the various software and technologies supported by the team.. Participate in daily stand ups to provide updates on outstanding customer issues.. About you. Possess excellent analytical and decision making skills. A team player keen to help and solve our customers’ challenges. An excellent approach to team working and working collaboratively. Ability to work under pressure, handle complex change and prioritise key activities. Demonstrable knowledge of appropriate Agile. The ability to manage yourself and align with team goals. Personable and approachable, with an enthusiastic and motivational nature. Ability to multi-task and stay organised in a dynamic work environment. Company Location: United Kingdom.