Spanish Speaking Customer Care Agent at Mercier Consultancy Europe. Mercier Consultancy Europe is seeking a talented and dedicated Spanish Speaking Customer Care Agent to join our rapidly growing team! In this role, you will provide exceptional support to our Spanish-speaking customers, helping them with inquiries and ensuring a positive experience with our services. As part of a dynamic work environment, you will play an essential role in maintaining customer satisfaction and loyalty. If you have a passion for customer service and fluent Spanish language skills, we encourage you to apply!. Key Responsibilities. . Respond to customer inquiries in Spanish via phone, email, and live chat, delivering timely and effective solutions.. . Assist customers with issues related to orders, account management, and product information.. . Document all customer interactions accurately in our CRM system for effective tracking and follow-up.. . Collaborate with other teams to resolve customer issues and enhance the overall service experience.. . Keep up-to-date with our products, services, and any changes in company policies to provide accurate information.. . Gather customer feedback and insights to support continuous improvement in our services.. . Participate in training programs to enhance your knowledge and skills within the customer service field.. . . Fluency in Spanish and English is mandatory; additional languages are a plus.. . Prior experience in customer service or a related field is preferred.. . Excellent communication skills, both written and verbal.. . Strong problem-solving abilities and a customer-focused approach.. . Experience with CRM software and online support channels is an advantage.. . Ability to work independently and collaboratively in a fast-paced environment.. . Willingness to work flexible hours, including evenings and weekends as needed.. . A positive attitude and a genuine desire to assist customers.. . Company Location: Greece.
Telegram
Linkedin
Twitter
Instagram
Facebook