We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Success Manager (SaaS) at Activate Talent. We are seeking a highly motivated . Customer Success Manager. to own and manage the full customer lifecycle—from onboarding through retention and expansion. This is a client-facing role requiring a strong understanding of . eCommerce, DTC brands, and the creator marketing ecosystem. .. The ideal candidate will act as a . strategic partner to customers. , ensuring they derive maximum value from the platform while driving long-term retention and growth. Experience in . SaaS environments. is preferred, particularly within high-growth or startup contexts.. Key Responsibilities. Customer Onboarding & Activation. Lead onboarding for new customers, ensuring a seamless and efficient setup . Guide clients in implementing workflows related to . UGC tracking, creator management, and affiliate performance. . Drive rapid time-to-value and strong product adoption from day one . Account Management & Relationship Building. Manage a portfolio of . eCommerce and DTC clients. . Serve as the primary point of contact for all customer needs . Build strong, long-term relationships with . marketing, growth, and performance teams. . Product Adoption & Customer Success. Drive consistent usage of key platform features . Identify and address gaps in product adoption . Educate clients on best practices to maximize platform value . Retention & Expansion. Proactively manage customer health to reduce churn . Identify opportunities for account growth and expansion . Support renewals and long-term customer success initiatives . Performance & Strategic Guidance. Provide insights into . creator performance and content effectiveness. . Support customers in improving their . UGC, influencer, and affiliate strategies. . Align platform usage with customer . revenue and growth objectives. . Cross-Functional Collaboration. Partner with product and sales teams to relay customer feedback . Ensure smooth handoffs between . sales and customer success. . 2–5+ years of experience in . Customer Success, Account Management, or similar client-facing roles. . Experience within a . SaaS environment. (preferred, not required) . Strong understanding of . eCommerce, DTC brands, and digital marketing ecosystems. . Experience working with . marketing, growth, or performance teams. . Excellent communication, stakeholder management, and relationship-building skills . Strong analytical and problem-solving abilities . Preferred Qualifications. Experience with . influencer marketing, UGC, or affiliate platforms. . Familiarity with tools such as . Shopify, Klaviyo, TikTok Shop, or Meta Ads. . Experience in . fast-paced, high-growth startup environments. . Tools & Technology. CRM platforms (e.g., HubSpot, Salesforce) . Analytics tools and internal dashboards . Communication tools (Slack, Zoom) . eCommerce and marketing platforms (Shopify, Klaviyo) . What Success Looks Like. Customers are onboarded efficiently with fast time-to-value . High adoption of key platform features across accounts . Strong retention rates with reduced churn . Growth in customer lifetime value through expansion . Measurable improvements in customer performance and outcomes. Company Location: Mexico.