We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Portuguese Speaking Customer Service for Aviation industry at Mercier Consultancy. Mercier Consultancy is seeking a detail-oriented Portuguese Speaking Customer Service Representative for our Client in the Aviation industry. In this essential role, you will provide outstanding support to our Portuguese-speaking customers, assisting them with various inquiries related to aviation services, bookings, and customer relations.. Your fluency in Portuguese will be critical as you help clients navigate our aviation services, address their concerns, and ensure a seamless customer experience. By delivering exceptional service, you will significantly contribute to customer satisfaction and loyalty in a fast-paced environment.. Responsibilities. . Deliver high-quality customer service in Portuguese via phone, email, and chat for aviation-related inquiries. . Assist customers with flight bookings, changes, cancellations, and special requests. . Troubleshoot and resolve customer issues efficiently and professionally. . Document all customer interactions accurately in our CRM system. . Collaborate with internal teams to ensure timely and accurate information is provided to customers. . Gather and relay customer feedback to improve our services. . Stay up-to-date with industry trends and aviation regulations to provide informed assistance. . . Fluency in Portuguese and English, with strong communication skills. . Excellent customer service skills and a proactive approach to problem-solving. . Prior experience in customer service, preferably in the aviation or travel industry, is highly preferred. . Able to manage multiple inquiries and tasks in a fast-paced environment. . Detail-oriented with strong organizational skills. . A genuine passion for aviation and helping customers navigate their travel needs. . Familiarity with customer support software and CRM systems is a plus. . Company Location: Greece.