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Disability Operations Supervisor at Dane Street, LLC. JOB SUMMARY. The Disability Operations Supervisor is responsible for leading and managing the day-to-day operations of the disability claims team. This role focuses on ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators. The Supervisor will oversee a team of claims analysts, providing guidance, training, and support to enhance performance and promote career development.. . Experience in a Disability Group Insurance setting is preferred.. . Background in Long Term / Short Term Disability Claims is advantageous.. . MAJOR DUTIES & RESPONSIBILITIES. Team Management:. ● Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes. This includes case assingments and performance management.. ● Oversight of the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly).. ● Train, mentor, and develop team members to achieve individual and team goals.. ● Drive client satisfaction by ensuring all client inquiries and communications are addressed timely.. Operational Excellence:. ● Monitor and assess team performance against established KPIs and metrics. . ● Identify areas for process improvement and implement action plans. . ● Collaborate with other departments to enhance operational efficiencies.. Reporting and Compliance:. ● Maintain accurate records and documentation as required by company policy and regulatory standards.. ● Prepare reports on team performance and present to management.. Other duties as assigned.. EDUCATION/CREDENTIALS:. An Associate’s Degree or Bachelor’s Degree is preferred.. JOB RELEVANT EXPERIENCE:. Business experience in a healthcare and/or insurance setting is preferred.. Prior experience with disability claims processing is highly desirable.. JOB RELATED SKILLS/COMPETENCIES:. Strong leadership and communication skills are required. Demonstrated ability to analyze data, solve problems, and make decisions effectively. Proficiency in using relevant software applications and systems is essential.. WORKING CONDITIONS/PHYSICAL DEMANDS:. Must maintain a reliable internet connection for remote work.. Staying connected is critical for fulfilling job responsibilities.. This job description is subject to change at any time.. Company Location: United States.