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Polish Speaking Customer Service for Food & Beverage industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and beverage products and enjoy helping customers through their inquiries. As a key member of our team, you will provide exceptional service to customers in Polish, ensuring they have the information they need to enhance their experience with our offerings.. Key Responsibilities. . Respond to customer inquiries regarding food and beverage products, pricing, and availability via phone, email, and chat in Polish.. . Assist customers with order placement, modifications, and tracking.. . Provide information about product ingredients, nutritional content, and allergen concerns.. . Resolve customer complaints promptly to ensure a positive experience.. . Document customer interactions accurately and maintain records in the CRM system.. . Collaborate with sales and product teams to enhance customer support and service delivery.. . Stay informed about industry trends and product offerings to provide knowledgeable assistance.. . . Fluency in Polish (both written and spoken) is required; knowledge of English is beneficial.. . Experience in customer service, preferably in the food and beverage industry, is an advantage.. . Excellent communication skills with a friendly and approachable demeanor.. . Strong problem-solving abilities and attention to detail.. . A customer-centric approach with a commitment to delivering high-quality service.. . Proficiency in using CRM systems and other customer service software.. . Flexibility to work various shifts, including weekends and holidays when needed.. . Company Location: Greece.