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Italian Speaking Customer Service for Finance industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Finance industry. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional service to clients. You will be responsible for assisting customers with their financial inquiries, ensuring they have the support they need in a timely and efficient manner.. Key Responsibilities. . Respond to customer inquiries regarding financial products and services via phone, email, and live chat in Italian.. . Provide information on account management, transactions, and financial regulations.. . Assist customers with troubleshooting issues related to their accounts and services.. . Ensure accurate documentation of customer interactions and follow up to ensure satisfaction.. . Collaborate with internal teams to resolve complex inquiries and improve service delivery.. . Stay informed about financial trends and company offerings to provide current information to clients.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is an advantage.. . Previous experience in customer service, preferably in the finance or banking sector.. . Strong communication skills and the ability to explain complex financial concepts clearly.. . Excellent problem-solving abilities with a focus on customer satisfaction.. . Attention to detail and strong organizational skills.. . Experience with customer relationship management (CRM) systems is desirable.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.