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Contract Enterprise Customer Success Manager (Remote - US Central / East) at Jobgether. This position is posted by Jobgether on behalf of Cobalt. We are currently looking for a Contract Enterprise Customer Success Manager in the United States.. This role offers the opportunity to join a dynamic, fully remote team in a high-impact, fast-paced environment. As a Contract Enterprise Customer Success Manager, you will drive customer adoption, satisfaction, and growth for enterprise clients. You will serve as a trusted advisor, partnering with customers to design and implement successful security testing programs while building strong executive relationships. This position emphasizes strategic thinking, proactive problem-solving, and exceptional communication skills. You will collaborate closely with internal teams to advocate for customer needs and ensure a seamless experience. The role provides exposure to enterprise-level clients, C-level engagement, and the chance to make a tangible impact on security programs.. . Accountabilities. . Own and manage overall relationships with assigned enterprise clients, ensuring adoption, retention, growth, and satisfaction.. . Establish trusted advisor relationships with key stakeholders and drive continued value of products and services.. . Develop, prepare, and nurture customers for advocacy opportunities.. . Build and implement successful security testing programs in collaboration with clients.. . Act as the voice of the customer internally, advocating for client needs and ensuring seamless service delivery.. . Monitor day-to-day execution and customer satisfaction, proactively addressing escalations and risks.. . Manage annual renewal processes and identify upsell opportunities in alignment with customer goals.. . Interface with internal teams and C-level executives to ensure alignment and exceptional client experience.. . . 3–5 years of experience in Customer Success, Account Management, or related roles.. . Strong commercial and consulting mindset with experience managing enterprise clients.. . Project and program management skills with the ability to prioritize multiple initiatives.. . Proficiency with Salesforce and CRM tools.. . Excellent written and verbal communication, comfortable engaging with C-level executives.. . Detail-oriented, analytical, and able to thrive in fast-changing environments.. . Self-driven, proactive, and eager to learn and adapt.. . Demonstrated passion for customer success and ability to deliver measurable outcomes.. . . Company Location: United States.