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HR Processing and Service Center Lead at Kentro. Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                . Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the . Core of More. . By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.. Kentro is hiring an. HR Processing and Service Center Lead. . . . Responsibilities:. . Directs and supervises the processing of all separation actions for Civil Service and Foreign Service employees, ensuring timely and accurate submission in accordance with federal HR regulations.. . Oversees final Service Computation Date (SCD) audits and corrections for retirement eligibility and severance eligibility calculations.. . Leads a team performing critical data integrity checks and corrections across HR systems to ensure clean personnel records prior to archival.. . Manages all USA Staffing cleanup operations, ensuring vacancy records are properly closed, selections finalized, and audit files prepared for OPM review.. . Coordinates final payout actions with Payroll and the National Finance Center (NFC), including last pay, lump-sum leave payouts, severance actions, and benefits adjustments.. . Coordinates Tier 2 and Tier 3 service request responses related to data corrections, separations, and final SF-50.. . Reviews SINQ and Mismatch reports to proactively identify and address discrepancies in pay-affecting personnel actions.. . Ensures processing compliance through final QA reviews of personnel actions.. . Manages preparation of separation packets, final personnel folders, and electronic OPF submissions to OPM or agency repositories.. . Supports audit preparation and response activities by ensuring complete and accurate documentation of separation actions, SCD verifications, and data correction logs.. . Provides technical guidance to senior HR officials and leadership on federal personnel policies related to separation authorities, retirement, severance, and pay entitlements.. . Location:. Remote, must be willing and able to be on-site in VA on a regular basis. . A Bachelor's degree in Public Administration, Human Resources, Information Systems, Business Administration, or a related field is required, or relevant professional experience may be substituted in lieu of a degree.. . Minimum of seven (7) years of progressively responsible experience in federal human resources, with a focus on personnel action processing, data corrections, payroll coordination, or records management.. . Experience processing foreign service personnel actions.. . Experience supervising or leading HR operations teams involved in mass separations, RIFs, or agency drawdown activities.. . Demonstrated expertise in HR systems such as USA Staffing, NFC, HRConnect, eOPF, ServiceNow HRSD, and federal HR data audit/reporting tools (e.g., SINQ, Mismatch).. . Direct experience with SCD reconciliation, final pay coordination, and separation-related processing is strongly preferred.. . Proven ability to manage and resolve high-volume Tier 2/3 HR inquiries, including complex policy interpretation and service recovery.. . Experience overseeing contractors and staff during a transition or closure environment is desirable.. . Strong leadership, coaching, and supervisory skills with demonstrated experience managing multidisciplinary teams.. . Advanced working knowledge of federal personnel policies and HR data systems.. . Ability to interpret and apply OPM, NFC, and Treasury guidance to complex and sensitive separation processing scenarios.. . Exceptional communication skills—both written and oral—capable of drafting policy guidance, staff advisories, and technical documentation.. . Strong problem-solving and analytical skills; must be able to review reports and identify patterns or data integrity risks.. . Demonstrated ability to manage competing priorities under tight deadlines with accuracy and attention to detail.. . High emotional intelligence, discretion, and diplomacy when engaging with separated employees or sensitive inquiries.. Proficiency with Microsoft Office Suite and HRIS platforms.. . Company Location: United States.