Spanish Speaking Customer Service for Transportation (Rail, Shipping, etc.) indu at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics services. This position is a perfect fit for individuals who are passionate about the transportation sector and skilled in providing top-notch customer service. In this role, you will assist customers in Spanish, helping them navigate their transportation needs with efficiency and care.. Key Responsibilities. . Handle customer inquiries regarding transportation services, bookings, and pricing via phone, email, and live chat in Spanish.. . Provide information on shipping options, scheduling, and service regulations to ensure clarity and satisfaction.. . Assist customers with service reservations, modifications, and cancellations.. . Resolve customer issues and complaints in a timely and effective manner.. . Maintain accurate documentation of customer interactions and transactions within our CRM system.. . Work closely with operational teams to relay real-time updates about service changes or delays.. . Stay informed about industry trends and service updates to provide informed assistance to customers.. . . Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.. . Prior experience in customer service, particularly in the transportation or logistics sector, is preferred.. . Strong communication skills with a friendly and professional demeanor.. . Excellent problem-solving skills and the ability to work in a fast-paced environment.. . Ability to manage multiple inquiries effectively and prioritize tasks.. . Familiarity with transportation management systems and CRM software is desirable.. . Willingness to work flexible hours, including weekends and holidays as needed.. . Company Location: Greece.
Telegram
Linkedin
Twitter
Instagram
Facebook