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French Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for those who are passionate about media content and eager to assist customers with their entertainment needs. As a representative, you will provide essential support to clients while ensuring they enjoy a seamless and engaging experience in French.. Key Responsibilities. . Manage customer inquiries related to media services, subscriptions, and entertainment options via phone, email, and live chat in French.. . Assist customers with account issues, including subscription changes, cancellations, and troubleshooting technical problems.. . Provide information on new releases, company offerings, and promotional campaigns.. . Resolve customer complaints efficiently and maintain a high standard of customer satisfaction.. . Accurately document all interactions in the CRM system and follow up as required.. . Collaborate with other departments to improve service delivery and customer experience.. . Stay informed about industry trends and company developments to better assist customers.. . . Fluency in French (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, particularly within the media or entertainment industry, is preferred.. . Excellent communication skills with a friendly and engaging demeanor.. . Strong problem-solving skills and the ability to manage multiple inquiries simultaneously.. . Proficiency in using customer service software and CRM applications.. . Ability to work effectively in a fast-paced environment while maintaining high-quality service.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.