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Dutch Speaking Tier 1 Support Agent at Patrique Mercier Recruitment By Cyriel. Patrique Mercier Recruitment ES is thrilled to present an exciting opportunity for a Dutch Speaking Tier 1 Support Agent. If you are driven by a passion for technology and a commitment to excellent customer service, this role is tailored for you!. As a Tier 1 Support Agent, you will be the first point of contact for our Dutch-speaking customers, assisting them with their inquiries and resolving any technical issues they might face. Your proactive and customer-oriented approach will be essential in ensuring a delightful experience for our clients.. Your Responsibilities. . Provide exceptional support to Dutch-speaking customers through various channels, including phone, email, and chat.. . Diagnose, troubleshoot, and resolve technical issues efficiently.. . Guide customers in understanding product features and functionalities effectively.. . Accurately document customer interactions and technical resolutions within our support system.. . Collaborate with team members to escalate and resolve complex customer issues.. . Participate in ongoing training to maintain expertise in products and services.. . . Fluency in Dutch (both spoken and written) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.. . Excellent communication and interpersonal skills, focused on customer satisfaction.. . Prior experience in customer service or technical support is advantageous.. . Ability to thrive in a fast-paced working environment, managing multiple tasks effectively.. . A genuine interest in technology and a willingness to learn.. . Strong team collaboration skills and a positive attitude toward helping others.. . Company Location: Greece.