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Manager, Sales Operations at Reliance Health. Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.. We are currently hiring a Manager, Sales Operations to lead cross-functional initiatives to optimize sales processes, systems, and tools, ensuring seamless execution and data-driven decision-making. The ideal candidate will improve lead management, enhance conversion rates, and enable the sales team to perform at a higher level through strategic planning, operational excellence, and performance insights. . . Execute and continuously optimize the existing sales process playbook.. . Analyze sales performance data and generate actionable insights to improve conversion and velocity.. . Design and maintain dashboards and reports to track KPIs, process health, and team productivity.. . Identify and implement automation opportunities and system enhancements across the Zoho CRM and related tools.. . Lead training and enablement efforts to ensure adoption of tools, reports, and processes.. . Partner with sales, brand, growth, and operations teams to streamline workflows and remove bottlenecks.. . Implement controls and validation processes to ensure compliance and data accuracy across systems.. . . 5–7 years of progressive experience in Sales Operations, with a strong track record of optimizing and executing sales ops playbooks in B2B environments.. . Strong working knowledge of Zoho CRM (or a similar CRM platform).. . Experience in a high-volume, lower average deal-size commercial setting.. . Self-starter with strong project management skills; able to prioritize multiple initiatives and drive outcomes across stakeholders.. . Influential communicator with a data-driven approach to decision-making and stakeholder engagement.. . Company Location: Nigeria.