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Product Support Engineer (EU) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Engineer in the European Union.. This role offers the opportunity to work in a fast-paced, customer-focused environment supporting SaaS products and mobile applications. You will be the first point of contact for users, managing inquiries through tickets, live chat, and phone calls while ensuring exceptional customer experiences. The position requires autonomy, problem-solving skills, and technical knowledge to troubleshoot and resolve issues efficiently. You will collaborate with product teams to influence improvements, learn deeply about the product, and advocate for users. This is ideal for candidates who enjoy multi-tasking, continuous learning, and contributing to product excellence in a global, remote-friendly setting.. . Accountabilities. Manage the full ticket lifecycle, investigating and resolving inquiries while clearly communicating solutions to end-users.. Utilize support ticketing systems (Freshdesk, Zendesk) to intake, track, and manage technical issues efficiently.. Act as a customer advocate internally, providing feedback to influence product enhancements and ensure bug resolutions.. Become a subject matter expert on products and industry-specific workflows to deliver best-in-class support.. Collaborate with colleagues to share knowledge, resolve complex queries, and maintain quality standards.. Handle ~50 inbound inquiries daily, balancing multiple channels including phone, live chat, and ticketing systems.. . 1+ years of experience in technical support or client services for SaaS applications and iOS/Android mobile apps.. Strong communication and interpersonal skills, demonstrating empathy and professionalism in all interactions.. Excellent prioritization and organizational skills, capable of managing multiple channels simultaneously.. Proven problem-solving ability, conveying complex issues in simple, actionable terms.. Passion for building relationships and turning challenging situations into positive outcomes.. Familiarity with tools such as Freshdesk, Zendesk, Jira, Google Suite, Salesforce, and Slack is a plus.. Self-motivated, proactive, and capable of thriving in a fast-paced, remote-friendly environment.. . Company Location: Portugal.