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Customer Success Manager (Remote - Colorado) at Jobgether. This position is posted by Jobgether on behalf of Hopin. We are currently looking for a Customer Success Manager in Colorado (USA).. This role provides a unique opportunity to help enterprise customers achieve their business goals by leveraging innovative cloud-based solutions. You will act as a trusted advisor, guiding customers through product adoption, providing strategic insights, and ensuring they realize maximum value from their technology investments. The ideal candidate thrives in a collaborative, fast-paced environment and enjoys building strong relationships with stakeholders across technical and business teams. You will identify opportunities to enhance adoption, address potential risks, and drive long-term customer success. This position allows you to influence product strategy through feedback, lead regular success reviews, and work closely with cross-functional teams to align solutions with customer objectives.. . Accountabilities. In this role, you will:. . Serve as the primary point of contact for assigned enterprise customers, ensuring their ongoing success and satisfaction.. . Build and maintain trusted relationships with key stakeholders across IT, operations, and business functions.. . Guide customers in adopting new features and maximizing the value of the platform in alignment with their business goals.. . Conduct regular check-ins, quarterly business reviews, and annual success planning sessions to monitor adoption, ROI, and satisfaction.. . Collaborate with internal teams, including Sales, Product, Technical Support, Operations, and Finance, to relay customer feedback and ensure a seamless experience.. . Identify and mitigate churn or downsell risk by proactively addressing customer needs and concerns.. . Provide enablement and strategic guidance to customers to drive product adoption and long-term engagement.. . The ideal candidate will have:. . 3–5 years of enterprise-level Customer Success, Account Management, or consulting experience in a SaaS environment.. . Prior experience with Contact Center technology or related platforms preferred.. . Proven ability to build strong relationships with IT and business executive stakeholders.. . Strong communication, presentation, and strategic planning skills, adaptable for both technical and non-technical audiences.. . Experience leading meetings, cadences, and business reviews with customers.. . Proficiency with CRM systems, such as Salesforce.. . Bachelor’s degree or equivalent experience in Customer Success, Consulting, Account Management, or related fields.. . Company Location: United States.