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Italian Speaking Customer Support Jobs - Work In Sofia at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer positions for Italian Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals fluent in Italian who are passionate about providing top-notch customer service. As part of our dynamic team, you will support our Italian-speaking clients by addressing their inquiries and ensuring a seamless experience with our products and services.. Key Responsibilities. Deliver exceptional customer support to Italian-speaking clients via phone, email, and live chat.. Manage and resolve inquiries related to products and services in a timely manner.. Assist customers with any concerns they might have, ensuring a high level of satisfaction.. Document customer interactions accurately and maintain records for future reference.. Collaborate with other teams to improve customer experience and expedite resolutions.. Stay informed about product updates and developments to provide accurate information to customers.. Fluency in Italian (written and spoken); English language skills are beneficial.. Previous experience in customer service or a similar role is preferred.. Excellent communication skills with a customer-oriented approach.. Ability to handle multiple inquiries in a fast-paced environment.. Familiarity with using customer support software systems is a plus.. Enthusiastic, proactive, and a quick learner.. Strong attention to detail and problem-solving skills.. Company Location: Portugal.