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Shopify Technical Account Manager (Remote in Colombia) at LMG Staffing Solutions.  LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform.. They’re seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.. This is a part-time (approx. 20 hours/week) role to start, with the goal of transitioning to full-time within 2–4 months if it’s a good mutual fit.. Key Responsibilities. Client Relationship Management. . Act as the primary point of contact for a portfolio of Shopify-based clients. . . Maintain strong, proactive relationships through weekly or biweekly communication. . . Provide updates on progress, clarify project timelines, and ensure client satisfaction. . . Help identify upsell opportunities based on client needs and service options. . . Technical Implementation (Shopify). . Make backend updates in Shopify, such as:. . . . Adjusting shipping settings. . . Installing/configuring apps. . . Modifying navigation menus. . . Setting up discounts or promotional banners. . . Updating product or content pages. . . . Troubleshoot issues directly on the website or using related tools. . . Project & Task Management. . Translate client requests into actionable tasks. . . Delegate work to internal specialists (designers, developers, SEO, etc.). . . Track progress in the project management system (e.g., Teamwork). . . Ensure timely delivery of tasks and clear communication of status updates to clients. . . Performance Monitoring & Optimization. . Conduct quarterly website assessments using a predefined checklist. . . Identify improvement areas across UX, functionality, and conversion performance. . . Recommend priority changes or initiatives based on insights and client goals. . . Internal Collaboration & Communication. . Use Slack, Loom, and Zoom to collaborate with internal team members. . . Participate in weekly team operations meetings and ad hoc client calls. . . Maintain thorough documentation of updates, decisions, and next steps. . . Support a culture of asynchronous communication and proactive coordination. . Qualifications. You may be a strong fit if the following describes you:. . 2+ years of experience in digital project management, account management, or technical client services. . . Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams. . . Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting. . . Prior experience with website platforms; Shopify experience is highly preferred. . . Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts. . . Highly organized, punctual, and process-oriented. . . Proficient with project management tools such as ClickUp, Asana, or Teamwork. . . Available during standard business hours in the EST time zone (9 AM–5 PM EST). . . Bonus Experience. (Not required, but preferred). . Shopify site configuration or development. . . Background in web design or front-end development. . . Experience with ecommerce A/B testing. . . Familiarity with SEO best practices. Company Location: Colombia.