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Customer Experience Solutions Engineer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Solutions Engineer in United States.. This role offers a unique opportunity to act as a technical pre-sales specialist, collaborating closely with account executives, partners, and end customers to design and deliver impactful communication solutions. You will leverage expertise in contact center, unified communications, and AI-driven platforms to translate business requirements into tangible technical solutions. The position involves conducting product demonstrations, proof-of-concepts, and solution validation, while providing guidance to both sales teams and customers. You’ll also mentor peers, support technical enablement, and contribute to content creation for sales collateral. Ideal candidates thrive in client-facing roles, enjoy solving complex technical challenges, and have a strong passion for delivering exceptional customer experiences.. . Accountabilities. . Collaborate with account executives, channel partners, and customers to understand business requirements and design tailored solutions.. . Conduct remote and onsite product demonstrations, proof-of-concepts (POCs), and solution validations.. . Develop sales support materials, including playbooks, verticalized demos, TCO tools, and promotional content.. . Act as a trusted advisor, providing technical guidance and consultative support across sales and partner teams.. . Monitor and support SE collaborative teams, manage feature requests, and document customer requirements for the product team.. . Participate in lab testing, continued education on platform technologies, and technical events or trade shows.. . Deliver presentations, demos, and workshops that showcase expected customer and user experiences.. . . 4+ years of pre-sales or solutions engineering experience in contact center technologies and SaaS environments.. . Strong knowledge of contact center, workforce optimization, voice, video, and mobile communications solutions.. . Experience with vendors such as Genesys, 8x8, Five9, Cisco, Nice Incontact, Verint, or similar.. . Demonstrated ability to translate business requirements into technical solutions that drive revenue, efficiency, or cost savings.. . Excellent communication, presentation, and problem-solving skills.. . Ability to work effectively in remote environments and moderate travel as required.. . Proven ability to mentor team members and provide technical leadership to sales and partner teams.. . Strong understanding of VoIP, data networking protocols (SIP, RTP, MGCP, HTTP/S, XML, SMTP, SNMP, SSH), and telecom network architectures.. . Fluent in English (written and verbal).. . Preferred Qualifications:. . Experience with AI-powered customer experience platforms and UCaaS solutions.. . Familiarity with OEM partners and multi-product technical portfolios.. . Background in network design, architecture, operations, or security.. . Ability to coordinate across cross-functional teams and drive technical fulfillment of RFI/RFQ/RFP requests.. . . Company Location: United States.