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German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Support Agent specializing in Logistics. This role offers the exciting opportunity to work in Greece with paid relocation assistance. As a Support Agent, you will be instrumental in providing top-notch service to our German-speaking clients, ensuring their logistics inquiries and needs are met with professionalism and efficiency.. Key Responsibilities. . Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.. . Assist customers with inquiries related to logistics services, including shipping options, order tracking, and service policies.. . Effectively resolve customer complaints and issues to maintain high satisfaction levels.. . Accurately document all customer interactions and issues in our CRM system for effective tracking and follow-up.. . Collaborate with logistics and operations teams to ensure timely and efficient solutions for customer inquiries.. . Keep abreast of service updates, policies, and industry trends to provide knowledgeable support to clients.. . . Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.. . Previous experience in customer support, particularly in the logistics or transportation sector, is preferred.. . Strong communication skills with a focus on customer satisfaction and engagement.. . Excellent problem-solving abilities and a proactive approach to customer issues.. . Familiarity with CRM systems and logistics software is beneficial.. . A willingness to relocate to Greece for this position with paid relocation support.. . A dedication to providing exceptional service in a fast-paced environment.. . Company Location: Germany.