We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support / Helpdesk Specialist at Sizanid Staffing. Our staffing agency is recruiting on behalf of multiple clients for . Customer Support / Helpdesk Specialists. to provide timely and professional assistance to customers and end-users. This role is ideal for candidates who are problem-solvers, tech-savvy, and committed to delivering exceptional customer experiences.. Key Responsibilities:. Respond to customer inquiries via phone, email, chat, or ticketing systems. . Troubleshoot technical issues and provide solutions or escalate to the appropriate team. . Document customer interactions, solutions, and follow-ups in CRM or helpdesk software. . Provide guidance on product/service usage, policies, and procedures. . Track and resolve tickets efficiently, ensuring SLA (Service Level Agreement) compliance. . Collaborate with internal teams (IT, product, or operations) to resolve complex issues. . Maintain up-to-date knowledge of products, services, and company policies. . Identify recurring issues and provide feedback to management to improve processes. . High school diploma required; Associate or Bachelor’s degree preferred. . 1–3 years of experience in . customer support, helpdesk, or technical support. roles. . Strong problem-solving and troubleshooting skills. . Excellent written and verbal communication skills. . Ability to multitask and manage time effectively. . Familiarity with CRM or helpdesk software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud). . Basic technical knowledge or ability to learn software tools quickly. . Company Location: Mexico.