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Microsoft Dynamics CRM Lead Functional Consultant at HSO. As a D365 CRM Lead Functional Consultant you can expect to…. . Conduct meetings/workshops with subject matter experts and other stakeholders. . Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs. . Be responsible for risk assessment, as-is and to-be processes, and gap fit verification. . Provide business process consulting to help define the problem, propose and create the solution. . Lead discussions with the client and project teams during the Project Design meetings. . Lead train-the-trainer sessions for the configured client solution. . Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope. . Define the design sessions and workshop agendas and meetings. . Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements. . Work with clients to develop new business processes that leverage D365 CRM best practices. . Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams. . Use proven methodologies to deliver successful projects, including industry best practices. . Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phase. . . Bachelor’s degree required in Computer Science, Business Administration, MIS or related field. . 8+ years of experience implementing recent versions of D365 CRM. . 8+ years of consulting experience working in a client-facing role. . Deep understanding of the functional capabilities and limitations of D365 CRM. . Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations. . Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards. . Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria. . Strong analytical, presentation, documentation, and inter-personal skills. . Ability to travel to client sites as necessary. . Company Location: United States.