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Polish Speaking Customer Service for Information Technology (IT) industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to open applications for the role of Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is perfect for enthusiastic individuals who are passionate about technology and enjoy helping customers find solutions to their IT-related inquiries. In this role, you will assist clients in Polish, providing support and guidance on various IT products and services.. Key Responsibilities. . Handle customer inquiries related to IT products and services via phone, email, and live chat in Polish.. . Provide technical support and troubleshooting assistance to customers.. . Educate clients on software functionalities, installations, and best practices.. . Maintain accurate records of customer interactions in our CRM system.. . Collaborate with technical teams to resolve complex issues promptly.. . Stay updated on the latest technological advancements and company offerings to deliver high-quality support.. . . Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably in the IT or technology sector.. . Strong communication skills with the ability to explain technical concepts clearly.. . Excellent troubleshooting and problem-solving abilities.. . Ability to handle multiple inquiries simultaneously and work in a fast-paced environment.. . Familiarity with IT support tools and CRM software is desirable.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.