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Polish Speaking Customer Service for Hospitality & Tourism industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to open a position for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who possess a passion for providing exceptional service in an ever-evolving and vibrant sector. As a representative, you will engage with travelers and hospitality partners, delivering support and information in Polish to enhance the customer experience.. Key Responsibilities. . Manage customer inquiries related to travel bookings, accommodations, and hospitality services via phone, email, and live chat in Polish.. . Provide detailed information on destinations, travel packages, and special offers.. . Assist with reservation modifications, cancellations, and customer requests.. . Resolve customer issues and concerns effectively, ensuring a positive experience.. . Keep comprehensive records of customer interactions and transactions in the CRM system.. . Partner with clients and service providers to ensure seamless coordination of services.. . Stay updated on industry trends, travel regulations, and company offerings.. . . Fluency in Polish (both written and spoken) is required; knowledge of English is advantageous.. . Experience in customer service, ideally in the hospitality or tourism sector.. . Strong communication skills with an emphasis on customer satisfaction.. . Problem-solving skills and the ability to handle inquiries gracefully.. . Detail-oriented with excellent organizational skills.. . Proficiency in using computer systems and CRM applications.. . Flexibility to work varied shifts, including weekends and holidays if required.. . Company Location: Greece.