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Community Manager at Pavago. Job Title:. Community Manager. Position Type:. Full-Time, Remote. Working Hours:. U.S. business hours . About the Role. Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment.. Responsibilities:. Daily Community Engagement:. Actively manage and participate in daily conversations within Slack. . Initiate discussions, encourage participation, and keep the community engaged and connected. . Maintain a professional, welcoming, and upbeat tone across all interactions. . Relationship Building & Member Connections:. Introduce and connect members based on shared goals, interests, and needs. . Foster collaboration and meaningful peer-to-peer relationships within the community. . Act as a connector to strengthen engagement and trust among members. . Member Check-Ins & Satisfaction Management:. Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback. . Identify engagement gaps, concerns, and opportunities for improvement. . Proactively address member needs to ensure long-term satisfaction and retention. . Event Coordination & Execution:. Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups. . Manage event logistics and ensure a smooth, high-quality member experience. . Support initiatives that deepen relationships and strengthen community bonds. . Engagement Tracking & Reporting:. Monitor and track community engagement metrics, including participation levels, connections made, and event attendance. . Record and report insights related to member engagement and satisfaction. . Use data to inform retention strategies and community improvements. . Feedback & Survey Management:. Manage satisfaction surveys through tools such as Typeform and email. . Analyze feedback and share actionable insights with internal stakeholders. . Retention & Ownership:. Monitor churn indicators and proactively support retention efforts through relationship-building. . Take ownership of community health by identifying gaps and implementing solutions without direct supervision. . Remain flexible and adaptable to evolving community needs and priorities. . What Makes You a Perfect Fit. Outgoing, proactive, and confident in starting and maintaining conversations. . Strong relationship-builder with a community-first mindset. . Highly professional communicator across Slack, email, and video calls. . Customer service–oriented with a focus on member satisfaction and retention. . Ownership-driven, adaptable, and comfortable operating independently. . Organized, detail-oriented, and enthusiastic about community engagement. . Required Experience & Skills. Excellent, neutral, US-friendly spoken English accent. . Strong written and verbal communication skills. . Proven ability to build relationships and engage diverse stakeholders. . Experience coordinating or supporting member-focused events. . Access to personal equipment suitable for full-time remote work. . Availability to work U.S. hours (ET–PT). . Strong adaptability and willingness to take on evolving responsibilities. . Ideal Experience & Skills:. Previous experience in community management, member success, or relationship management. . Background in event planning or customer-facing roles. . Familiarity with Slack and Typeform. . Experience working with U.S.-based clients or understanding U.S. communication styles. . Demonstrated success improving engagement, satisfaction, or retention metrics. . Based in LATAM or Africa (preferred, not required). . What Does a Typical Day Look Like?. A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will:. Actively engage with members in Slack, starting conversations and responding to discussions. . Introduce members to one another based on shared interests and goals. . Monitor engagement levels and identify members who may need additional support. . Coordinate and prepare for upcoming community events or meetups. . Review feedback, survey results, and engagement data to identify improvement opportunities. . Communicate insights and updates to internal stakeholders.. In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged. . Key Metrics for Success (KPIs). Consistent daily engagement and participation within Slack. . Member satisfaction scores from check-ins and surveys. . Event attendance and participation rates. . Number and quality of member connections facilitated. . Reduction in churn and improvement in overall retention. . Timely and accurate tracking of engagement metrics. . Interview Process. Initial Phone Screen. Video Interview with Pavago Recruiter. Practical Task (e.g., sample community engagement or member-connection scenario). Client Interview. Offer & Background Verification. Company Location: Mexico.