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Insurance Claims Specialist at ReWorks Solutions. Job Title:. Insurance Claims Specialist. Job Type:. Full-Time, Remote. Working Hours:. US Hours (9am-5pm EST). Key Responsibilities. Serve as the main point of contact for clients, providing guidance and updates throughout the claims process . Review and submit claims documentation to insurance carriers, ensuring completeness and accuracy . Liaise with adjusters, carriers, and third-party vendors to track claim progress and advocate for clients . Follow up on open claims, ensuring timely movement and resolution . Interpret policy coverage and explain claim outcomes to clients in a clear, professional manner . Maintain detailed and accurate records in agency management systems. Assist clients with gathering required documentation such as incident reports, photos, and estimates . Identify potential coverage issues and escalate complex claims to senior team members . Ensure compliance with U.S. insurance regulations and internal procedures . Support reporting on claims status, trends, and performance metrics. 2+ years experience in U.S. Property & Casualty insurance claims (brokerage or carrier side) . Familiarity with agency management systems . Excellent written and verbal communication skills . Strong attention to detail and organizational skills . Ability to manage multiple claims simultaneously in a fast-paced environment . Ability to work U.S. hours . Company Location: South Africa.