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Customer Success Onboarding Team Lead at Booksy. Your career as an . Onboarding Team Leader. at Booksy will give you the opportunity to guide our customers through their first steps with us, ensuring they get the most out of our platform to help their businesses thrive. Working closely with the Onboarding Manager, you’ll lead and motivate a team of onboarders, driving local success and helping our community feel fantastic about their subscription with Booksy.. You'll be excited by the prospect of identifying new growth opportunities within our processes and leading your team to hit ambitious activation goals. Because we believe in a "People First" approach, your natural tendency to help others succeed will see you regularly seeking and sharing best practices across your team to ensure every service provider feels supported.. Essentially, to ensure you succeed in this role you’re going to need…. Demonstrable, repeated experience and success in leading and motivating teams, ideally within a fast-paced Tech or SaaS environment.. A track record of achieving satisfaction and activation goals by identifying and assessing customer needs effectively.. The ability to analyze team performance data and create reports to propose meaningful improvement initiatives.. Excellent interpersonal skills with the ability to influence and collaborate with cross-functional teams like Sales, Product, and Marketing.. Deep product knowledge and the ability to clearly articulate the benefits of our solution to various types of businesses.. Practical experience using CRM tools (like Salesforce) to manage workflows and maintain accurate records of customer interactions.. Fluency in English to work closely with global and cross-functional teams, combined with a high level of Spanish and practical experience in the Spanish market.. Company Location: Spain.