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Medical Receptionist - Work from Home at Twoconnect. . Responsible for delivering a high-quality patient experience through efficient, friendly, and professional communication via phone and email. . . Manage high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy. . . Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.. . Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups. . . Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable. . . Monitor inboxes and communication channels to ensure timely responses and prioritisation of urgent queries. ·. . Confirm patient registration details, ensuring all required fields are complete and accurate. . . Update and maintain patient information in the patient management system. . . Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff. ·. . Ensure documentation and correspondence are accurate and privacy-compliant. ·. . Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements. . . Contribute to a positive team culture, actively participating in virtual meetings and team check-ins. . . Perform other administrative or support duties relevant to the virtual reception function as required. . . . Bachelor’s degree in Administration or health-related field preferred. . . Previous experience in a remote receptionist, administration or customer service role—ideally in a medical or healthcare setting. . . Excellent verbal and written communication skills with a professional and friendly tone. . . Strong time management and multitasking abilities with a calm, solutions-focused approach. . . Proficient in patient management software and Microsoft Office (Outlook, Word, Excel). . Familiarity with telephony tools such as 3CX, VoIP systems, or similar cloud-based call handling platforms.. . Understanding of patient privacy and confidentiality protocols. . . Ability to work both independently and as part of a supportive remote ·. . Experience with the Medi Records patient management system.. . Familiarity with Australian healthcare terminology highly advantageous. . Company Location: Philippines.