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SaaS Technical Support Specialist - Platform & API (Canada, Remote) at Craver. About Craver:. Craver is a leading provider of custom-branded mobile apps for the restaurant industry, specializing in features like loyalty & rewards, subscription services, and single tap reordering. We are dedicated to transforming customer engagement for quick-service restaurants and coffee shops across North America.. The Role. We're seeking an experienced SaaS Technical Support Specialist with 3+ years of hands-on SaaS Platform and API support experience. You'll be the technical expert helping restaurant partners resolve complex platform issues, troubleshoot API integrations, and ensure seamless customer experiences.. What You'll Do. . Provide Tier 1/2 technical support for SaaS platform across iOS and Android and Web applications. . Troubleshoot complex platform functionality, API integrations, and system-specific issues. . Test and debug REST API endpoints using tools like Postman, cURL, or similar platforms. . Resolve SaaS-related technical problems including user authentication, data synchronization, and third-party integrations. . Conduct root cause analysis for recurring technical issues and document solutions. . Collaborate with development teams on escalated platform bugs and feature requests. . Maintain detailed technical documentation and contribute to knowledge base development. . Track and report on key support metrics (response times, resolution rates, customer satisfaction). . . . 3+ years of technical support experience. in customer-facing roles with SaaS platforms. . . 3+ years of professional experience working in Canada. (recent and continuous). . . Proven mobile application support experience. with specific examples of iOS/Android troubleshooting. . . Hands-on experience with REST APIs. using tools like Postman, cURL, or similar API testing platforms. . Strong analytical problem-solving skills with documented experience in technical issue resolution and root cause analysis. . Excellent communication skills for explaining complex technical concepts to non-technical users. . Experience with ticketing systems and customer support platforms. . Preferred Qualifications. . Experience in FoodTech, POS systems, or delivery platforms (DoorDash, Uber Eats, SkipTheDishes). . Background at technology startups in delivery, logistics, or on-demand services. . Experience with restaurant technology or hospitality software. . Company Location: Canada.