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Dutch Speaking End User Support Specialist at Mercier Consultancy Europe. Mercier Consultancy is seeking a dedicated Dutch Speaking End User Support Specialist to join our growing team. In this role, you will be responsible for delivering exceptional support to our Dutch-speaking users, ensuring that their technical issues are addressed promptly and effectively. Your excellent communication skills and technical knowledge will be key in providing top-tier service. If you are keen on helping customers and enjoy working in a fast-paced environment, this position is ideal for you!. Responsibilities. . Provide end-user support via phone, email, and chat, addressing inquiries and resolving technical issues in Dutch.. . Troubleshoot a variety of software and hardware problems faced by users.. . Document all user interactions and solutions in our support system carefully.. . Collaborate with the IT team to escalate complex issues as necessary.. . Educate users on system functionalities and best practices to enhance their experience.. . Collect feedback to improve service quality and user satisfaction.. . Engage in continuous learning to remain updated on product enhancements and support methodologies.. . . Fluency in Dutch and English, both written and spoken, is essential.. . Experience in an end-user support or technical support role is advantageous.. . Strong ability to troubleshoot common IT issues effectively.. . Excellent verbal and written communication skills with a customer-focused approach.. . Familiarity with helpdesk tools and ticketing systems is beneficial.. . Highly organized, detail-oriented, and capable of managing multiple requests simultaneously.. . A self-starter with the ability to work independently and collaboratively in a team.. . Willingness to adapt to a flexible work schedule as needed.. . Company Location: Greece.