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Customer Service Representative (Inbox Support) - 38331316376 at Activate Talent. Job Title:. Customer Service Representative (Inbox Support). Job Type:. Full-time / Remote. Work Hours:. 9:00 AM – 5:00 PM PST, Monday to Friday. Job Overview:. We’re helping our client find a . Customer Service Representative. to support a fast-growing eCommerce brand by delivering exceptional customer service through email and chat. In this role, you’ll manage high-volume inbox support using Gorgias, handling inquiries related to order tracking, replacements, and missing items. Your ability to provide timely, empathetic, and accurate responses will be key in maintaining customer satisfaction and operational efficiency.. Responsibilities:. . Respond to 60–80 daily customer inquiries via email and chat (Gorgias) regarding order status, replacements, and missing items.. . Process replacement requests, issue refunds, and escalate complex cases when necessary.. . Maintain accurate records of customer interactions and resolutions.. . Collaborate with logistics and fulfillment teams to resolve shipping-related issues.. . Meet response time and customer satisfaction (CSAT) targets.. . Identify trends in customer issues and suggest process improvements.. . . 2+ years of customer service experience, preferably in e-commerce.. . Proficiency in Gorgias (required) – experience handling 300–400 tickets weekly.. . Strong written communication skills with a customer-centric approach.. . Ability to multitask and prioritize in a high-volume environment.. . Familiarity with Shopify, Klaviyo, or similar tools is a plus.. . Company Location: Colombia.