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Portuguese Speaking Customer Service for Construction industry at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present a unique opportunity for Portuguese Speaking Customer Service Representatives in the construction industry. If you have a knack for helping people and a passion for construction projects, this role is crafted for you. As a key member of our customer service team, you will engage with clients and stakeholders, providing support and information about construction services in Portuguese.. Key Responsibilities. . Handle customer inquiries related to construction services, project specifications, and timelines via phone, email, and chat in Portuguese.. . Provide clients with accurate information regarding service offerings, pricing, and project management.. . Assist customers with documentation processes, including quotes and contracts.. . Resolve customer issues and concerns promptly, ensuring a high level of satisfaction.. . Document all interactions and follow up to ensure continued support.. . Collaborate with internal teams to improve service delivery and customer experience.. . Stay informed about industry trends and product offerings to provide authoritative assistance.. . . Fluency in Portuguese (both written and spoken) is required; knowledge of English is advantageous.. . Previous experience in customer service, preferably within the construction industry.. . Strong communication skills and the ability to interact professionally with clients.. . Excellent problem-solving abilities and a focus on customer satisfaction.. . Strong organizational skills and attention to detail.. . Proficient in using CRM systems and general office software.. . Willingness to work flexible hours, including possible weekends or holiday shifts.. . Company Location: Greece.