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Systems Administrator II / Endpoint Support Engineer at Maxana. Systems Administrator II / Endpoint Support Engineer (Tier 1–2). Overview. We’re looking for a hands-on . Endpoint Support Engineer / Systems Administrator (L2). who enjoys solving real problems at scale. This role focuses on . endpoint management, imaging, deployments, and software distribution. in an enterprise environment, supporting Windows 10/11 systems using . Microsoft SCCM and Adaptiva. .. You’ll be a key player in ensuring devices are secure, compliant, and fully operational—working closely with engineering teams while serving as a trusted escalation point for Tier 1 issues.. What You’ll Do. Endpoint & User Support. Serve as Tier 1–2 support for endpoint-related issues including login failures, update errors, and application issues . Support end users through . Windows 11 upgrades. , resolving deployment failures and Software Center issues . Assist with software installs, policy updates, and configuration changes to maintain a consistent user experience . Endpoint Management & Deployment (SCCM). Manage and monitor application deployments through . Microsoft SCCM. . Create, analyze, and maintain SCCM reports to track compliance and deployment success . Troubleshoot imaging issues such as duplicate device records, failed task sequences, and deployment errors . Adaptiva Administration. Support day-to-day operations of the . Adaptiva platform. , including licensing, vulnerability workflows, and portal configuration . Partner with Adaptiva support and internal engineering teams on escalations and advanced troubleshooting . Perform environment clean-up and maintenance during organizational changes (e.g., divestitures or infrastructure transitions) . Collaboration & Documentation. Work cross-functionally with systems, network, and security teams to identify root causes and long-term fixes . Document procedures, resolutions, and best practices to improve internal knowledge bases and operational efficiency . Experience. 1–3 years of experience in IT support, endpoint management, or systems administration . Experience supporting enterprise Windows environments . . Proficient English Level (both written and speaking--B2 or above). Technical Skills. Microsoft SCCM (application deployment, imaging, reporting) . Windows 10/11 configuration and troubleshooting . Patch management and software distribution . Adaptiva experience strongly preferred . Soft Skills. Clear, professional communication with both technical and non-technical users . Strong troubleshooting and analytical skills . Ability to work independently while collaborating with distributed IT teams . Certifications (Nice to Have). Microsoft Certified: Modern Desktop Administrator Associate . CompTIA A+ or equivalent . Company Location: Colombia.