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Partner Account Director at Calabrio. Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.. Introducing Calabrio – the trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.. We are seeking a Partnership Account Director to join our growing team. In this role, you will be a vital representative of Calabrio within our global partner organization, working closely with reseller and channel partners to drive sales, foster relationships, and expand our partner network. You’ll leverage strategic business planning, sales incentives, and marketing initiatives to ensure partners achieve their goals while contributing to Calabrio’s overall growth.. What You’ll Be Doing (Key Responsibilities):. . Manage and develop a defined set of TSD’s to achieve bookings targets.. . Enable TSD’s and work with their trusted advisors to identify and qualify sales opportunities, while connecting them with Calabrio’s field account managers.. . Utilize partner incentives, sales programs, co-marketing campaigns, and marketing funds to drive bookings.. . Develop and execute business plans with partners that outline sales objectives and growth strategies.. . Maintain ongoing communication with TSD’s to track progress, provide assistance, and share updates on sales programs, marketing initiatives, and product developments.. . Lead and conduct quarterly business reviews (QBRs) to assess results, discuss improvements, and plan for future quarters.. . Oversee onboarding, enablement, training, and initial support for new partners.. . Ensure CRM and contact details are accurate and up to date.. . Collaborate with Partner Marketing to align global programs, incentives, and communication tools.. . Work closely with Calabrio’s field sales teams to drive channel-generated revenue.. . Help TSD and trusted advisor sales teams accelerate sales cycles by improving their ability to identify opportunities, understand Calabrio’s solutions, and effectively position our value proposition.. . Drive partner pipeline growth through targeted campaigns and marketing programs.. . Deliver timely and relevant information to TSD’s through personalized and corporate communication channels.. . Align Calabrio’s sales initiatives with TSD’s objectives to drive profitable growth.. . Success Criteria:. . Increased TSD engagement and sales pipeline development.. . Successful execution of business plans and QBRs with assigned TSD’s.. . Growth in channel-generated bookings and revenue contributions.. . Effective onboarding, training, and enablement of TSD’s.. . Strong collaboration with internal teams, including sales and marketing, to optimize partner performance.. . . Degree in business or a related field.. . 5 - 10 years of experience working with or for a TSD; driving customer account management, marketing, and sales.. . Experience in a fast-paced and evolving work environment.. . Company Location: United States.