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Technical Support Representative at Side. As a Technical Support Representative at Side, you will play a pivotal role in delivering exceptional customer service and support to our gaming community. Your responsibilities will include:. . Responding promptly to customer queries via email and live chat with accuracy and professionalism.. . Acknowledging and resolving customer complaints and technical issues by diagnosing the root cause and providing effective solutions.. . Explaining product features and functionalities to help customers maximize their experience.. . Staying informed on product updates and maintaining thorough product knowledge.. . Collaborating with team members to ensure the best possible solutions are provided to customers.. . Maintaining a positive, empathetic, and professional demeanor in all customer interactions.. . Upholding the quality of service by ensuring consistency and adherence to high standards.. . Contributing to our reputation as a company that prioritizes customer satisfaction.. . Skills Required. . Proficient in English with excellent written and verbal communication skills.. . Familiarity with gaming platforms (Xbox, PlayStation, Nintendo, PC) and general technical knowledge.. . Strong problem-solving and logical reasoning abilities.. . Technical proficiency with PCs, networking, and relevant software (Microsoft Office, system security, drivers).. . A genuine passion for gaming with experience in various genres, both online and offline.. . Flexibility and availability for rotational shifts to cover operational hours.. . Company Location: India.