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Customer Care Consultants at BizCover. Location:. Work from home full time . Type:. Full-time. BizCover who? . Never heard of us? . We’re the leaders of the SME business insurance world, making it ridiculously easy for small businesses to compare and buy insurance online. No confusing jargon. No endless phone calls. Just simple, smart, click-click-done.. And we’re not just saying we’re good; Deloitte named us one of the fastest-growing tech companies . AND. Westpac listed us in their Top 20 Businesses of Tomorrow. Not to brag… but yeah, we’re kinda . killing it. .🚀. So what?. We’re on the hunt for a . Customer Care Specialist. to join our squad. As part of our Customer Care team, you’ll be the friendly face behind our online insurance platform, making sure every customer’s experience is smooth, simple, and actually pleasant.. Our founders started BizCover with one mission:. 👉 . Make business insurance easy and accessible for small businesses.. And you’ll help bring that mission to life every day.. What Your Day Will Look Like. Respond to customer enquiries. via phone, email, and chat in a timely and professional manner, ensuring every business receives clear and accurate support. . . Understand each customer’s business needs. and provide tailored guidance to help them navigate their insurance options with confidence. . . Assist customers with platform or policy-related issues. , troubleshooting effectively to ensure they can access and use our services without interruption. . . Maintain strong knowledge of business insurance products. so you can provide informed recommendations that genuinely support small business owners. . . Accurately document all customer interactions. , ensuring records are up-to-date and insights are shared with the wider team where needed. . . Identify opportunities to improve processes or customer experience. , contributing ideas that help us better support the businesses we serve. . . Follow up with customers. to confirm resolutions, provide additional assistance where required, and ensure their overall experience is positive and seamless.. Customer service experience:. Ideally 2+ years in a customer support or service-focused role, preferably within a business or online environment. . . Excellent communication skills:. Clear and professional in both verbal and written communication. . . Tech-savvy:. Quick to learn new platforms, tools, and software. . . Problem solver:. Strong analytical skills with attention to detail and the ability to troubleshoot effectively. . . Team player:. Comfortable collaborating in a team environment while also taking initiative independently. . . Time management:. Able to prioritise tasks efficiently to meet deadlines and customer needs. . . Online business experience:. Experience supporting customers in an online or digital platform setting is highly desirable.. Company Location: Australia.