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Technical Support Engineer (Remote - US) at Jobgether. About Jobgether:. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Technical Support Engineer. in . South Carolina, United States. .. We are seeking a motivated Technical Support Engineer to provide remote support for customer systems and software. In this role, you’ll troubleshoot technical issues, guide users through solutions, and perform system maintenance to ensure optimal performance. Your focus will be on professional, clear communication, detailed problem-solving, and continuous learning. You'll collaborate with internal teams and customers to deliver high-quality service and build strong relationships, all while adapting to new technologies and procedures in a dynamic environment.. Accountabilities:. . Resolve customer-reported technical issues and prevent future occurrences.. . Conduct system updates and software maintenance as required.. . Educate users through comprehensive responses and explanations.. . Participate in paid on-call shifts to cover after-hours technical needs.. . Demonstrate curiosity and initiative by quickly grasping new concepts and tools.. . Promote ongoing improvement in team operations and personal development.. . Build rapport with internal team members and external clients through clear, professional communication.. . . Prior experience in customer support or technical service roles.. . Strong troubleshooting skills and the ability to diagnose complex issues.. . Technical background with either a degree in a related field or extensive hands-on experience.. . Comfort working in command line interfaces or experience with programming environments.. . Excellent written and verbal communication skills.. . Ability to adapt to flexible work schedules, including after-hours coverage when needed.. . Demonstrated professionalism, initiative, and adherence to data privacy and compliance standards.. . Company Location: United States.