
Bilingual Call Center Agent - Puerto Rico at AnswerHero. Who are we? . At AnswerHero, we’ve been the voice behind thousands of growing businesses since 2010. . We’re not your typical call center. We don’t do telemarketing, collections, or tech support. Our focus is on message taking, appointment scheduling, and providing exceptional first impressions — all in real-time.. . If you’re a compassionate communicator who values meaningful interactions and wants to grow professionally, we want to hear from you!. What You'll Do. As a Bilingual Phone Operator at AnswerHero, you’ll be the first voice our clients’ customers hear — and a vital part of their business experience. Your responsibilities include:. . Answering inbound calls promptly and professionally. . Communicating fluently and confidently in both English and Spanish. . Gathering accurate information and taking clear, concise messages. . Scheduling appointments and providing general client support. . Following client-specific call-handling instructions and protocols. . Ensuring each caller has a helpful, courteous, and efficient experience. . What does it take to be a part of the #HeroSquad? . . Fluency in both English and Spanish (verbal and written). . High school diploma or equivalent. . Previous call center experience preferred. . Strong soft skills — empathy, active listening, and professionalism. . Attention to detail and strong organizational habits. . Dependability and punctuality. . Company Location: Puerto Rico.