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Director, Customer Marketing (Remote - US or Canada) at Jobgether. This position is posted by Jobgether on behalf of Clio - Cloud-Based Legal Technology. We are currently looking for a Director, Customer Marketing in Canada or United States.. As a senior leader in customer marketing, this role focuses on driving engagement, growth, and advocacy across a diverse client base. You will lead a team of talented marketers, shaping strategies that enhance customer relationships, encourage product adoption, and foster loyalty. This position requires strong cross-functional collaboration, a data-driven mindset, and the ability to design scalable programs that deliver measurable impact. The environment is dynamic, innovative, and people-first, offering the opportunity to influence company-wide priorities while advancing your team’s success and professional growth.. Accountabilities:. In this role, you will oversee the full customer marketing function, building strategies that inspire customer success and advocacy. Key responsibilities include:. . Managing and developing a high-performing team of customer marketers.. . Designing cross-sell, upsell, and expansion initiatives to support growth objectives.. . Leading customer communications and lifecycle marketing to ensure consistent, value-driven interactions.. . Creating educational and engagement programs that address customer challenges and promote best practices.. . Overseeing advocacy marketing efforts including referrals, reviews, testimonials, and case studies.. . Driving audience segmentation, personalization, and automation strategies.. . Collaborating with leaders across Marketing, Sales, RevOps, Customer Success, and other departments to align priorities.. . Analyzing customer behavior, developing insights on personas and journeys, and reporting on key performance metrics, budgets, and ROI.. . The ideal candidate is a seasoned marketing leader with proven expertise in customer engagement and team leadership. Success in this role requires:. . 10+ years of experience in customer or product marketing, ideally in a B2B SaaS environment.. . Track record of leading teams of 5+ professionals toward operational and marketing excellence.. . Strong ability to balance strategy with execution, setting ambitious growth targets aligned with business goals.. . Demonstrated skills in cross-functional collaboration and executive communication.. . Data-driven mindset with the ability to uncover insights and translate them into growth strategies.. . Organized and methodical, while adaptable to changing priorities.. . Creative thinker with innovative approaches to customer engagement.. . Self-motivated problem-solver with a bias toward action.. . Company Location: United States.