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Patient Intake Specialist (ABA Therapy) - EST Hours (Remote) at ISTA Personnel Solutions. I. STA Personnel Solutions. . South Africa - . we are a global BPO company, partnering with a USA-based client in the Healthcare sector. We are seeking a . Patient intake Specialist. to join our remote support team. . The ideal candidate is detail-oriented, organized, and comfortable working in a high-volume, fast-paced environment. This dual-role position focuses on onboarding new and existing patients into . ABA services. , while also managing insurance authorizations and performing quality assurance checks on clinical and administrative documentation.. PLEASE NOTE: . . . Working Hours:. . This role requires you to work . EST hours, . Monday - Friday 09:00AM - 06:00PM (15:00PM to 24:00AM South African Time, subject to change due to daylight savings). . . . Work Environment:. . This is a remote role for South African Citizens only.. . . . Internet Requirements:.  A . fixed fiber line.  with a minimum speed of . 25 Mbps (upload & download).  and the ability to support a . wired Ethernet connection.  is mandatory. . Applicants without a fixed fiber line cannot be considered.. . . . Power Backup:.  A . reliable power backup solution.  is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . Job Responsibilities (not limited to):. . Serve as the primary point of contact for families, engaging primarily via phone.. . Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.. . Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.. . Verify the accuracy and completion of all required forms, for compliance and quality assurance standards.. . Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.. . Enter and manage client data in Central Reach, maintaining precision across all records.. . Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.. . . Exceptional written and verbal communication skills in English. . Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.. . Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.. . Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.. . Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools.. . A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.