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Customer Service Representative at Remote VA. Sunday to Thursday: 6:45 AM - 5:30 PM. Friday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter). About Us:. Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you!. Responsibilities:. Handle incoming orders over the phone in a fast-paced environment.. Assist customers with order inquiries, menu questions, and product recommendations.. Process orders accurately using our custom POS system (training provided).. Manage a basic online phone system for customer interactions.. Maintain a positive, professional demeanor while interacting with customers to ensure excellent service.. Ensure customer satisfaction by addressing concerns, issues, and order requests promptly and efficiently.. Requirements:. Excellent phone skills – you must be comfortable speaking with customers and handling a high volume of calls.. Good computer skills – experience with basic POS systems is a plus (training will be provided).. Strong communication skills – able to clearly convey information and assist customers effectively.. Ability to multitask and stay organized in a busy environment.. Reliable internet connection and quiet workspace for remote work.. Previous customer service experience preferred but not required.. Company Location: Philippines.