We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Engineer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . 1upHealth, Inc.. We are currently looking for a . Customer Support Engineer. in . United States. .. Join a mission-driven team that's transforming healthcare through cutting-edge data interoperability. In this remote role, you'll play a key part in supporting complex production environments by resolving technical issues, improving customer satisfaction, and streamlining processes. You'll act as a critical bridge between clients and engineering teams, using your expertise to troubleshoot APIs, data flows, and system configurations. This is an ideal opportunity for a customer-obsessed, technically skilled problem solver who thrives in fast-paced, high-impact settings.. . Accountabilities:. . Serve as a trusted technical point of contact for customers and partners, providing support via email, virtual meetings, and the support portal.. . Troubleshoot and resolve Tier 2 and Tier 3 issues related to data, APIs, and system configurations.. . Collaborate closely with Product and Engineering teams to escalate bugs, develop interim solutions, and drive timely resolutions.. . Monitor data workflows and key pipelines proactively to prevent incidents.. . Triage support cases effectively, ensuring correct prioritization, routing, and follow-up.. . Identify and implement enhancements in support tooling (Salesforce, JIRA) to improve the customer experience.. . Contribute to documentation and internal knowledge sharing to streamline future support efforts.. . Participate in an on-call rotation to respond to urgent, real-time production issues outside standard hours.. . . 5+ years in a technical support or customer success engineering role, preferably in healthcare technology or health IT.. . Strong knowledge of healthcare interoperability standards (FHIR, HL7 v2, CCDA, X12).. . Proficiency with RESTful APIs and API testing tools like Postman.. . Strong SQL skills and experience with relational databases.. . Familiarity with production monitoring tools and supporting cloud-based systems.. . Exceptional communication, problem-solving, and prioritization skills.. . Bachelor’s degree in Computer Science, Software Engineering, Health Informatics, or related field (or equivalent experience).. . Bonus experience: AWS, Apache NiFi, Kubernetes, RDS, payer data systems, Salesforce Service Cloud, JIRA configuration.. Company Location: United States.