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Technical Support Agent (Vuma Reach Fibre) (Fully Remote) at Webafrica. Intro. How often have you called in and spoken to a support agent and thought, "Wow, they were helpful" and this person made your day? Do you have what it takes to BE one of these awesome individuals?. Now is your chance!. Webafrica is in search of a spunky, left-of-centre individual that is clued up on connectivity, the internet and is also able to provide phenomenal customer service. Note, there is obviously the aspect of billing customers when they make use of a service so you would need to know about this as well.. So, if getting customers connected to the World Wide Web is your thing and high levels of service is your passion, get in touch with us!. Send us your deets so we can meet!. You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre and VoIP . Minimum Requirements:. . Grade 12 / Matric. . Analytical thinking with strong troubleshooting ability. . Strong understanding of ISP Networks. . Willing to work shifts (including weekends & public holidays). . PREFERENCE will be given to applicants who has fibre network coverage. . Ideal Requirements. . 1+ Year customer services experience within an ISP Call Centre. . 1+ Year of technical and desktop customer service experience. . Exposure to a Customer Service Scoring System (eg. Net Promoter Score. . Desired Skills:. . Call Centre. . Technical Support. . Strong Written and Verbal Communication skills. . Attention to detail. . MS Office (Word. . MS Office (Excel). . MS Outlook. . Conflict Resolution. . Multitasking. . Time Management. . Technical Literacy. . Analytical. . Problem Solving. . Customer Service. . What you will be doing: . . Provide efficient and effective support to Webafrica Vuma Reach Customers around billing and technical queries via WhatsApp Live Chat. . Provide support to Webafrica Vuma Reach Customers . . Troubleshoot internet connectivity problems on all Devices (Desktops, Laptops, Mobile Devices etc.). . Escalation of Faults beyond 1st Line Support. . Router Configuration. . Customer Account Management. . Updating customer records. . Account activations/cancellations. . Account payment management. . Advising customers on account balances. . Account reconciliations. . Credit and debit note management. . Meeting Daily Live Chat and Call Targets. . Correspondence will be conducted with shortlisted candidates only. If you haven’t heard back from us, please regard your application unsuccessful – but don’t lose hope, keep checking our website for more career opportunities in future.. Company Location: South Africa.