We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Bilingual Technical Support Specialist at Corporativo Lumston. Objective:. Provide remote technical support for various systems and equipment across multiple locations, ensuring operational continuity and efficiently resolving incidents. The service will be delivered uninterrupted, 365 days a year, adhering to established quality standards.. Responsibilities:. Remote Client Support:. . Provide technical assistance for point-of-sale (POS) devices, including installation, configuration, and troubleshooting.. . Deliver remote technical support for branch equipment, managing issues related to printers, networks, and operating systems.. . Track support tickets to ensure effective resolution of reported issues.. . 24/7 Help Desk Support:. . Respond to support inquiries via phone and digital channels like WhatsApp and email.. . Monitor and report the daily status of operational services.. . Ensure proper handling of reports, guaranteeing timely responses.. . User and System Security Management:. . Register and manage users on technical support and communication platforms.. . Identify and block malicious or unwanted incoming calls to protect operations.. . Training and Support for New Projects:. . Participate in training sessions and provide technical support for new projects and systems.. . Collaborate on pilot tests and operational adjustments during the launch of new services.. . Previous experience in remote or field technical support.. . Knowledge of installation and configuration of printers, point-of-sale (POS) systems, and networks.. . Familiarity with SQL databases and operating systems such as Windows and Linux.. . Ability to manage multiple tickets and reports simultaneously in high-demand environments.. . Availability to work rotating 6-hour shifts under a 24/7 schedule.. . Excellent communication skills for phone and digital support (WhatsApp, email).. . Flexibility and adaptability to learn and support new projects and technologies.. . This role requires a proactive approach, problem-solving skills, and the ability to maintain continuous service under a 24/7 support scheme.. Company Location: Mexico.